We strongly recommend that you take out appropriate travel insurance to cover your travel arrangements. Travel insurance is also strongly recommended by the Department of Foreign Affairs and Trade for all travel. Your insurance protection should include cover for cancellation, medical and repatriation expenses, personal injury and accident, death and loss of personal baggage and money and personal liability insurance. Evidence of such insurances should be produced to us on request.  Your travel consultant can provide information to you about travel insurance. For details of the services they provide, including a quote, please refer to their Financial Services Guide/Product Disclosure Statement. Please contact your consultant, to take out travel insurance through us or if you have any questions about the travel insurance products that we offer.

Health and Covid-19

You may be asked to declare your health status at your departure airport and screened for signs of illnesses. If you are exhibiting any symptoms of respiratory illnesses, you may be denied boarding. Pierce Dolahenty Travel Partner bears no responsibility or for actions taken by airline or customs officials, nor bear any liability for losses incurred for rearrangements of travel plans due denial of boarding. You may be required to wear a face mask throughout your flight except at mealtimes. Children under the age of two are generally exempted from this rule. You should know that most airports will also require you to wear a face mask, so do ensure you have one before leaving home. 

All prices are subject to availability and can be withdrawn or varied without notice. The price is only guaranteed once paid for in full by you. Please note that prices quoted are subject to change. Price changes may occur by reason of matters outside our control which increase the cost of the product or service. Such factors include adverse currency fluctuations, fuel surcharges, taxes and airfare increases. Please contact your consultant for up-to-date prices.

Subject to your refund and remedy rights under the Australian Consumer Law, the following change and cancellation fees apply to all bookings (including online bookings and bookings made with a consultant):

• Changes to Domestic/Trans-Tasman bookings will incur a fee of $33 per passenger per booking in addition to supplier fees. 


• Changes to International bookings (excluding Trans-Tasman bookings) will incur a fee of $75 per passenger per booking in addition to supplier fees.


• Cancellations to Domestic/Trans-Tasman bookings will incur a fee of $55 per passenger per booking in addition to supplier fees. 


• Cancellations to International bookings (excluding Trans-Tasman bookings) will incur a fee of $300 per passenger per booking in addition to supplier fees.

Please observe the Booking deposit and cancellation fees outlined by your consultant in the Invoice. You may be required to pay a deposit or deposits when booking. Your consultant will advise you of how much that will be. All payments are non-refundable (unless specified) for changes of mind or cancellations by you (subject to your rights under the Australian Consumer Law). If a payment is not met, it is possible that services in your booking may be automatically cancelled by the supplier. Pierce Dolahenty Travel Partners will not accept any responsibility for cancellations of services if your payment is not made by the required date. Final payment is required no later than which your costing itinerary states. Some airfares or services must be paid in full at the time of booking. You authorise us to charge all fees incurred by you in relation to the services provided to the credit card or debit card designated by you. If payment is not received from the card issuer or its agents for any reason, you agree to pay us all amounts due immediately on demand.

Cancelled bookings may also incur supplier fees, which can be up to 100% of the cost of the booking, regardless of whether travel has commenced. Supplier fees may also apply where a booking is changed and when tickets or documents are re-issued. Where we incur any liability for a supplier cancellation fee for any booking which you change or cancel, you agree to indemnify us for the amount of that fee. Where you seek a refund for a cancelled booking for which payment has been made to the supplier, we will not provide a refund to you until we receive the funds from that supplier. Please note that in addition to any supplier fees, Pierce Dolahenty Travel Partners and Immersive Journeys reserves the right to apply up to a further 20% in cancellation fees to any refundable amount

Our booking and advisory services come with a guarantee that: they will be provided with due care and skill; they will be reasonably fit for the specified purpose; they can reasonably be expected to achieve the desired result; and they will be provided within a reasonable time. If we fail to meet any of these guarantees, you have rights under the Australian Consumer Law.

We act as an agent for and sell various travel related products as agent on behalf of, numerous transport, accommodation and other service providers, such as airlines, coach, rail and cruise line operators, as well as all of our wholesalers. Any services we provide to you are collateral to that agency relationship. Our obligation to you is to (and you expressly authorise us to) make travel bookings on your behalf and to arrange relevant contracts between you and travel service providers. We exercise care in the selection of reputable service providers, but we are not ourselves a provider of travel services and have no control over, or liability for, the services provided by third parties. All bookings are made on your behalf subject to the terms and conditions, including conditions of carriage and limitations of liability, imposed by these service providers. We can provide you with copies of the relevant service provider terms and conditions on request. Your legal rights in connection with the provision of travel services are against the specific provider and, except to the extent a problem is caused by fault on our part, are not against us. Specifically, if for any reason (excluding fault on our part) any travel service provider is unable to provide the services for which you have contracted, your rights are against that provider and not against us.

To the extent permitted by law, neither Pierce Dolahenty Travel Partners nor any of its related bodies corporate, directors, employees or agents accept any liability in contract, tort or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third party providers over whom we have no direct control, force majeure or any other event which is beyond our control or which is not preventable by reasonable diligence on our part. Please note any additional travel, arranged directly through a travel provider or agent other than Pierce Dolahenty Travel Partners is the passenger’s responsibility. You are responsible for checking the dates and all arrangements align. Pierce Dolahenty Travel Partners is not accountable for any errors in communication and it is important that you check the confirmed arrangements presented to you by your consultant against any other confirmations.

Please liaise with your consultant regarding any special requirements you may have for your travel arrangements such as special meal and seating requests, room type or disabled access.

We recommend that you contact the airline to confirm your scheduled departure time 24 hours prior to your flight.

We are committed to protecting your personal information and agree to handle your personal information in accordance with our Privacy Policy, which is available online or in store. By providing personal information to us, you agree that our Privacy Policy will apply to how we handle your personal information and you consent to us collecting, using and disclosing your personal information as detailed in our Privacy Policy. In particular, you agree that in certain circumstances (such as where you request us to book international travel for you), we are permitted to disclose your personal information to overseas recipients. Such recipients may include the overseas travel service providers (e.g. airlines, accommodation, or tour providers) with whom you make a booking. These travel service providers will in most cases receive your personal information in the country in which they will provide the services to you or in which their business is based. We may also disclose your personal information to our overseas related entities and to service providers who perform services for us within and outside of Australia. We will only disclose your personal information to these persons in connection with facilitation of your travel booking and/or to enable the performance of administrative and technical services by them on our behalf. Where we disclose your personal information to any person (including any overseas recipients), you agree that we will not be required to ensure that person’s compliance with Australian privacy laws or otherwise be accountable for how they handle your personal information. When used above, “disclose” includes to transfer, share, send, or otherwise make available or accessible to another person or entity.